Latest update: June 2020

SIPCO Innovations Inc. (“us”, “we”, or “our”) operates the https://www.sipcoinnovations.com and https://www.hylineproducts.com websites (the “Service”).

This page informs you of our practices regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. By using the Service (whether via our website or client portal, by email, in person or over the phone), you agree to the collection and use of information in accordance with this Privacy Policy. Unless otherwise defined, terms used in this Privacy Policy have the same meaning as in our Terms and Conditions, accessible from https://www.sipcoinnovations.com and https://www.hylineproducts.com websites.

Information Collected

 We collect several different types of information for various purposes to provide and improve our Service to you.

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). The collection of your Personal Data is limited to that which is required or permitted by law and as is required for the purposes identified in this Privacy Policy or identified at the time that information is collected from you. Personal Data may include, but is not limited to :

  • On https://www.sipcoinnovations.com:
  • If you subscribe to receive notifications of new posts on our blogs by email, we will collect your email address;
  • If you contact us through the contact form, the email info@sipcoinnovations.com or marketing@sipcoinnovations.com, through Facebook, Instagram or any other social media, we will collect your email or user name, and any information you make available to us;
  • If you contact us by phone, we will collect your name and any other information you make available to us.
  • If you contact us for job application through info@sipcoinnovations.com or careers@sipcoinnovations.com, we will collect your email or user name, and any information you make available to us.
  • On https://www.hylineproducts.com:
  • If you subscribe to receive notifications of new posts on our blogs by email, we will collect your email address;
  • If you contact us through the contact form, the email info@sipcoinnovations.com or marketing@sipcoinnovations.com, through Facebook, Instagram or any other social media, we will collect your email or user name, and any information you make available to us;
  • If you contact us through the contact form, we will collect your name, email any information you make available to us;
  • If you contact us by phone, we will collect your name and any other information you make available to us.
  • Usage Data : we may also collect information regarding how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service. In this Privacy Policy, we will use the word ‘’cookie’’ to refer to all of these technologies.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Essential Cookies – These cookies are required for the Service to function as intended and that the website is secured. For instance, essential cookies are used to ensure the functionality of a change from http to https, or to remember your cookie preference if you are prompted to accept or refuse certain cookies. We are not required to obtain your consent for these cookies.
  • Preference Cookies – These cookies are used to provide enhanced features or settings based on your previous visits and selections, such as language preferences, remembering log-in details.
  • Statistic Cookies – These cookies are used to provide you with certain features and functionalities on our Service.
  • Marketing Cookies – These cookies are used for marketing purposes, so that we can deliver ads that are more relevant to you, or for our partners to deliver ads more relevant to you.

Some of our cookies are third-party cookies, meaning that they are installed on your device by someone other than us. For instance, we use Google Analytics cookies to assess the performance of our website which is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page).

We will only keep cookies for as long as reasonably necessary to fulfil the relevant purposes set out in this Policy Privacy.

For more information, please see our Cookies policy [NTD: insert a link to the Cookies policy]

Use Of Personal Data

Where applicable, we shall comply with the General Data Protection Regulation (“GDPR”) requirements. We use the collected Personal Data for various purposes:

  • To provide and maintain the Service : Applicable legal grounds under the GDPR: contract performance, legitimate interests (to enable us to perform our obligations and provide our services), consent;
  • For marketing and business development purposes – to provide details of new services : Applicable legal grounds under the GDPR: legitimate interests, consent;
  • To send you notification by email of new posts on our blogs: Applicable legal ground under the GDPR: consent;
  • To allow you to participate in interactive features of our Service when you choose to do so :Applicable legal grounds under the GDPR: consent;
  • To provide customer assistance and support : Applicable legal grounds under the GDPR: contract performance;
  • To provide analysis or valuable information so that we can improve the Service : Applicable legal grounds under the GDPR: legitimate interests;
  • For recruitment purposes – to enable us to process applications for employment and to assess your suitability for any position for which an individual may apply. Applicable legal grounds under the GDPR: legitimate interests (to ensure that we can make the most appropriate recruitment decisions), contract performance (in order for us to take steps to enter into a contract with someone who requested it);
  • To comply with our legal obligations: Applicable legal ground under the GDPR: legal obligation.

Transfer Of Personal Data

Please note that the data, including Personal Data, are processed in Canada.  If necessary, Personal Data may be stored and processed in any country where we have facilities or use third party service providers. While such information is outside your state, province or country of residence, it is subject to the laws of the state, province or country in which it is held, and may be subject to disclosure to the governments, courts or law enforcement or regulatory agencies of such other state, province or country, pursuant to the laws of such country.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

However, our practices regarding your Personal Data will at all times continue to be governed by this Privacy Policy and, where applicable, we will comply with the GDPR. Consequently, we will take all appropriate measures, either on the basis of an adequacy decision or, in the absence of such a decision, on the basis of appropriate guarantees, such as standard contractual clauses, to provide adequate protection for the transfer of personal information from the EU/EEA to third countries.

Disclosure Of Personal Data

 We may disclose your Personal Data in the good faith belief that such action is necessary to:

  • comply with a legal obligation;
  • protect and defend the rights or property of SIPCO Innovations Inc;
  • prevent or investigate possible wrongdoing in connection with the Service;
  • protect the personal safety of users of the Service or the public;
  • protect against legal liability.

In addition, we may transfer your Personal Data and any other data to a third party in the event of a reorganization, merger, sale, joint-venture, assignment, transfer or other transfer of all or part of our business, brands, affiliates, subsidiaries or other assets.

We also rely on third party service providers to perform various services on our behalf, such as payment, networking, marketing, analysis, hosting and data storage. Please find below a list of our third-party service providers who may process your Personal Data (with links to their privacy policy):

  • Automattic: we use Automatic for our cookie compliance pop-up, it is a widget provide by WordPress. Here is the privacy policy
  • WordPress: we use WordPress to provide our website template and structure, as well as online access. Here is the privacy policy
  • Mailchimp: we use Mailchimp for our email newsletters and blasts. Here is the privacy policy
  • Google: we use almost all of Googles business services. (Google Ads, Google Tag Manager, Google My Business, Google Search Console, Google Analytics.. etc.). Google has a site widget/pixel installed on our site that “crawls” it 24/7 to ensure the site is searchable and meets all SEO/SEM standards for the general public and we can promote our sites. Note: Google does collect data if you are going from their search console to our site and tracks their data cookies – we do not track any of this information – we only get analytics (summary numbers, time spent, gender, age range, no names, emails, location or otherwise unless they sign up and provide that information) from promotions. Here is the privacy policy  
  • Facebook/Facebook Messenger/Instagram: we use Facebook and “Facebook Products”(Messenger, Instagram… etc.) to communicate with our customer/following. We have pixels installed on our websites that track how many people go to our websites, as well as paid promotions analytics (similar to Google, just a bit more demographics. Still no names, emails, etc.) For Facebook Messenger any customer who communications directly with us shares their personal information with us. Facebook tracks the cookies/datas from the pixel – we have no access to that data. Here is the privacy policy
  • ManyChat: we use Manychat as our Facebook Messenger automation bot as well as our website automation pop up bot. The consumer must initiate and communicate “Get Started” “Hi” or any communication for it to track their information. Many Chat will store the customers name, and any other information they deem necessary. We can access their information through the Facebook (Activated Integration) or the Many Chat website to communicate back with them. We have the ability to delete their information from our database on ManyChats website however we have no control on their server and data collection beyond our access. Here is the privacy policyand here is there information on GDPR compliance
  • Amazon: we use Amazon and Amazon Services to sell some of our products and to promote our products. Amazon does not have a pixel installed on our site but could in the future depending on advertising requirements. They will collect the same/similar data to Google and we will only get advertising summary information. All other cookies/data collected by Amazon will be theirs not accessible to us. Here is the privacy policy
  • Snaptech: we use Snaptech to host our websites. Here is the privacy policy
  • Nucleus Network: we use Nucleus Networks to be our 24/7 IT support and server provider (internally) and cloud based. Here is the privacy policy
  • Asana: we use Asana has a task management software. It is cloud based and used internally. However we use it to create tasks for different departments, ie: Customer sample request is communicated to us directly from the customer via Instagram, we collect their name, address, phone number and email address for shipping. All that information goes into Asana as a task for a team member to accomplish and then is marked completed. However all that information is still available to our team as a “Completed Task” for as long as we keep it. We do have the ability to delete the task however, we have no control on their server and data collection beyond our access. Here is the privacy policy.
  • Shopify: where appropriate, we use Shopify as a e-commerce platform. Here is thePrivacy policy.
  • Shopify Stripe: We use Shopify Stripe as a payment processor. Here is the privacy policy.
  • Moneris: We use Moneris as our payment gateway. Here is the privacy policy.
  • Batchmaster: We use Batchmaster as our internal customer program. Here is the privacy policy.

Retention Period Of Personal Data

We will only keep your Personal Data for as long as reasonably necessary to fulfil the relevant purposes set out in this Policy Privacy and in order to comply with our legal and regulatory obligations. If you would like further information regarding the periods for which personal information will be kept, please contact us as set forth in the “Contact Us” section.

Security Of Personal Data

We follow generally accepted industry standards to protect the information submitted, both during transmission and once we receive it. We maintain appropriate physical, technical and administrative safeguards to protect personal information against accidental or unlawful destruction, accidental loss, unauthorized alteration, unauthorized disclosure or access, misuse, and any other unlawful form of processing of the personal information in our possession.

However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. We cannot ensure or warrant the security of any information you transmit or provide to us, and you do so at your own risk. We also cannot guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or administrative safeguards.

If you believe personal information has been compromised, please contact us as set forth in the “Contact Us” section.

 Exercise Of Rights

In Canada, an individual may ask for access or correction. Under certain circumstances and in accordance with The GDPR, an individual has the following rights:

  • Access: entitled to ask if we are processing Personal Information and, if we are, request access to Personal Data. This enables the individual to receive a copy of the Personal Information we hold and certain other information about him or her;
  • Correction: entitled to request that any incomplete or inaccurate Personal Data we hold be corrected;
  • Erasure: entitled to ask us to delete or remove Personal Data in certain circumstances. There are certain exceptions where we may refuse a request for erasure, for example, where the personal information is required for compliance with law;
  • Restriction: entitled to ask us to suspend the processing of certain Personal Data, for example to establish its accuracy or the reason for processing it;
  • Transfer: request the transfer of certain Personal Data to another party;
  • Objection: one may challenge when we are processing Personal Data based on a legitimate interest (or those of a third party) or for direct marketing purposes. However, we may be entitled to continue processing information;
  • Automated decisions: contest any automated decision made where this has a legal or similar significant effect and ask for it to be reconsidered.
  • Consent: where we are processing Personal Data with consent, withdrawal of consent.

Also you have a right to make a complaint with a data protection supervisory authority, in particular in the country/province/state where you normally reside, where we are based or where an alleged infringement of data protection law has taken place.

To exercise any of these rights, please contact us as set forth in the “Contact Us” section.

Un-Subscribing To E-mails Communication

If you no longer wish to receive e-mails from us in connection with marketing, you may choose not to receive such e-mails by clicking on the “unsubscribe” link at the bottom of all e-mails you receive from us. You can also unsubscribe by contacting us directly using the contact details in the “Contact Us” section below.

We will endeavour to respond promptly to your request to unsubscribe, but we ask that you allow us a reasonable time to process your request. Please note that if you decide not to receive marketing related emails, we may still need to send you communications regarding your use of our Services or products, or for other questions.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

 Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”). If you are a minor under the laws applicable to your place of residence, please do not submit to us any Personal Datawithout the express consent of a parent or guardian.

We do not knowingly collect Personal Data from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy 

We may update our Privacy Policy from time to time.  We will indicate at the top of this Privacy Policy the date of the latest change. In case of a material change, we will notify the users who subscribed to our newsletters of the changes. We advise you to review this Privacy Policy periodically for any changes.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us 

If you have any questions or any request about this Privacy Policy, please contact us by email: privacy@sipcoinnovations.com